eStatement / eAdvice Notification

Thank you for using our eStatement and eAdvice service. Below, for your review, are the latest eStatements / eAdvices for your account(s):


Your eStatement / eAdvice1,2,3 will be retained for up to 7 years and 3 months respectively. Please log on to online banking to view and download a copy for future reference if necessary. You can also view your eStatement / eAdvice on the go with the HSBC HK Mobile Banking app.

Important Notes: This eAlert will be sent to your designated email address as soon as the latest eStatement(s) / eAdvice is / are available online. Please check your eStatement(s) / eAdvice promptly to:

  • avoid additional fees or charges incurred for late payments
  • take appropriate action, and reply before instruction submission deadline as stated in the investment eAdvice(s) (if applicable)
  • report any errors or discrepancies to the bank

Please update your email and/or mobile phone number via online banking where applicable.

If you have any enquiries on managing your eStatement(s) / eAdvice, please call (852) 2233 3322 for HSBC Premier customers or (852) 2233 3000 for other personal banking customers.

Thank you for your support to our environment.

Yours faithfully,

The Hongkong and Shanghai Banking Corporation Limited


Notice relating to the Personal Data (Privacy) Ordinancegh?

Dear Customer
Notice relating to the Personal Data (Privacy) Ordinance
Thank you for banking with HSBC.

Pursuant to the Personal Data (Privacy) Ordinance, an annual notification is being sent to you to provide detailed information about our collection and use of personal data, in particular, the purposes for which personal data may be used and the classes of persons to whom personal data may be transferred. In this connection, please click to read our Notice relating to the Personal Data (Privacy) Ordinance.

If you have any enquiries, please call our customer service hotlines:

• HSBC Premier customers (852) 2233 3322
• HSBC Advance customers (852) 2748 8333
• Other customers (852) 2233 3000

Yours faithfully

Retail Banking and Wealth Management, Hong Kong


eWelcome Pack and Terms & Conditions



メールやSMSの文中に”22 months”や”24 months”といった内容が記載されている場合は要注意です。下記は口座凍結前にHSBCから配信されるSMSです。この他にもEメールや手紙でも通知がございます。

HSBC: All your account(s) and/or credit card(s) have not been used for more than 22 months. To ensure you can continue to use them normally, please complete any of the transactions by the date specified in the notice we sent to you. To protect you from the exposure to fraud and financial crime, we’ll restrict the use of your account(s) temporarily and terminate your credit card(s), if any, if they’re inactive for 24 months. For details, please refer to the corresponding notice issued to you. 



Important notice: we’ve temporarily restricted all your inactive account(s)